Help Center

 

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Craft Champion
What’s a Craft Champion?
Craft Champions are our members – a beer lover much cherished by us and our brewers.
The $45 Craft Champion deposit. Is it a fee?
Straight answer: NO - it’s your money
Why are the beers cheaper?
Because of the unique Only Craft Beer model!
How does Craft Champion work?
You deposit $45 into your Craft Champion account each month. That is your money to spend on beer in the Only Craft Beer marketplace - there are no fees or costs.
What happens to my money?
Each month you top-up your account with $45, it is yours to spend whenever you like.
Is my money at risk?
Will I still be able to access my Beer Dollars whenever I want?
Absolutely
Will my Beer Dollars ever expire?
No, they will always remain available to you as your money to spend on beer.
What are the benefits?
Pay Less For Your Beers. ALWAYS.
How do I know I am paying less for my beers?
We will give your beer dollars back.
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Ordering
Do I need an account to order beer?
No, you could order without an account but you must confirm that you are 18 years or older. It is illegal to sell alcohol to anyone under the age of 18.
How do I order?
You can choose to add any beer from the platform. You can even Mix&Match any beer from the breweries that offer that option.
How do I pay for my beers?
Payment can be made by credit card (Visa, MasterCard, etc.) and any other methods which may be clearly advertised.
How do I cancel my order?
If you want to cancel your order for any reason contact us at cheers@onlycraftbeer.com.au
How do I find the right beers to buy?
Several options: by type, by flavour, by hops, etc.
What do I need to do if my order is damaged?
In the event you receive goods that are damaged or faulty, please contact us within 3 days of receiving your order.
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Delivery
How much does delivery cost?
We offer a flat rate delivery based on weight.
When my beers will be delivered?
Standard delivery time is between 2 to 4 business days once the beers leave the brewery.
How do I track my order?
Once the beers are ready to be pick-up by the courier, you will receive an email with all the information and tracking details.
Why did I received my beers at different time?
When your order contain items from different breweries, as you are ordering direct from the brewery, your beers will arrive separately and likely at different times.
If I am not at home during delivery, what happens with my beers?
Beers may be left at your address by the courier or you may have to pick them up.
What if I don't live in a Capital City?
Then you’re in luck! Only Craft Beer delivers from anywhere in Australia to anywhere in Australia.
Do you deliver to PO Boxes?
Do you deliver to alcohol restricted areas?
We do not ship to some postcodes and Northern Territory
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Only Craft Beer
Is Only Craft Beer another online bottle shop?
No, Only Craft Beer is an online marketplace connecting beer drinkers with independent breweries across Australia.
Do you stock the beers at your warehouse till you sell them?
No, Only Craft Beer lets customers get their beer delivered straight from breweries. No extra transit time. No extra handling. No extra warehouses
Why Only Craft Beer is Better than other booze shop?
Because Only Craft Beer is Better for Freshness, for Breweries and for Australia.
How does it work?
Order is sent directly to the brewery who prepares and packs your beers. A courier collect them from the brewery and delivers them to your home.
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Get in touch
How could I contact you?
You could contact us by email, website or chat.
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