Product damaged or faulty
In the event you receive goods that are damaged or faulty, please contact us within 3 days of receiving your order and we will refund the value of the damaged goods or our supplier will provide to you the same or similar product at no cost. We reserve the right to require proof that the goods were damaged or faulty.
In the event that the goods are to be reclaimed due to contamination, health issues, expired, etc. we will notify you as soon as the supplier inform us about the reclaim. At that stage, we will advise to dispose the goods and the refund procedure, as above, will apply.
Refunds (if applicable)
All refunds will be done in credit to be used in another purchase at the website, platform and/or marketplace.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.